Privacy policy

Privacy Policy

Last updated: 11 August 2026

Falcon Crest Group (Pty) Ltd (“FCG”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase our products, request a quotation or communicate with us.

1. Information We Collect

We may collect the following information:

  • Your full name

  • Company name

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Order and payment information

  • Information submitted through enquiry, quotation or contact forms

  • Communications between you and Falcon Crest Group

  • Website usage information, including your IP address, browser type, device information and pages visited

  • Any other information you voluntarily provide to us

Payment card details are normally processed securely by our payment service providers. Falcon Crest Group does not store complete payment card details unless expressly stated.

2. How We Collect Your Information

We may collect personal information when you:

  • Visit or browse our website

  • Create an account

  • Place an order

  • Request a quotation or site assessment

  • Contact us by email, telephone, WhatsApp or an online form

  • Subscribe to marketing communication

  • Engage with us through social media

  • Provide information during the delivery of our services

Some information may be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Arrange payment, delivery or collection

  • Respond to enquiries and quotation requests

  • Schedule site assessments and bird-control services

  • Provide customer support

  • Communicate order or service updates

  • Maintain customer and financial records

  • Improve our website, products and services

  • Detect and prevent fraudulent or unlawful activity

  • Send marketing communication where you have consented or where legally permitted

  • Meet our legal, tax, accounting and regulatory obligations

We will only use your personal information for a lawful and relevant purpose.

4. Sharing Your Information

We may share necessary personal information with trusted third parties that assist us in operating our business, including:

  • Website and e-commerce service providers

  • Payment processors and financial institutions

  • Courier and delivery companies

  • IT, hosting and security providers

  • Accountants, bookkeepers and professional advisers

  • Bird-control technicians and authorised service providers

  • Government authorities or regulators where required by law

These parties may only process information necessary to perform their services and are expected to protect it appropriately.

We do not sell or rent your personal information.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Maintain your shopping cart

  • Understand website traffic and performance

  • Improve your browsing experience

  • Support relevant advertising, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Where required, optional analytics or advertising cookies will only be used after you have provided consent.

6. Marketing Communication

We may send you information about our products, services or promotions where you have consented or where permitted by law.

You may unsubscribe at any time by:

  • Selecting the unsubscribe option in a marketing email

  • Replying “STOP” to applicable marketing messages

  • Contacting us using the details below

Unsubscribing from marketing will not prevent us from sending necessary communication about an existing order, quotation, account or service.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against:

  • Loss or destruction

  • Unauthorised access

  • Misuse or disclosure

  • Unlawful alteration

  • Accidental damage

However, no online transmission or storage system can be guaranteed to be completely secure.

If a security compromise affects your personal information, we will take reasonable steps and provide any notifications required under applicable law.

8. Information Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected

  • Maintain business and customer records

  • Meet tax, accounting and legal obligations

  • Resolve disputes

  • Enforce our agreements

Information that is no longer required will be securely deleted, destroyed or de-identified, subject to applicable recordkeeping requirements.

9. International Information Transfers

Some website, hosting, payment or technology providers may process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the recipient provides an appropriate level of protection as required under POPIA.

10. Your Rights

Subject to applicable law, you may:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request that inaccurate information be corrected

  • Request deletion or destruction of information where legally permitted

  • Object to certain processing of your information

  • Withdraw consent where processing is based on consent

  • Opt out of direct marketing

  • Submit a complaint to the Information Regulator of South Africa

We may need to verify your identity before processing a request.

11. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the content, security or privacy practices of those websites.

You should review the privacy policy of any third-party website before providing personal information.

12. Children’s Information

Our products and services are not directed at children. We do not knowingly collect personal information from children without the consent of a competent person where such consent is legally required.

13. Changes to This Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The updated policy will be published on this page with a revised “Last updated” date.

14. Contact Us

For privacy enquiries or requests concerning your personal information, please contact:

Falcon Crest Group (Pty) Ltd
Information Officer: Bianka Rabe
Email: info@fcgbirdcontrol.co.za
Telephone: 076 272 3557
Physical Address: 51 Maitland Street, Blanco, George, 6529

You may also lodge a POPIA complaint with the Information Regulator of South Africa through its official complaints process.